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Advances in Hospitality and Tourism
Now Available in Paperback CONTENTS: About the Authors / Editors: Abdallah M. Elshaer, PhD Assistant Lecturer, Hotel Studies Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt Abdallah M. Elshaer, PhD, is an assistant lecturer in the Hotel Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt, where he has been a faculty member since 2011. Currently, he is a PhD researcher at Pamplin College of Business, Virginia Tech University, Virginia, USA. His research interests lie in the challenges of tourism and hospitality industries, service operations management, and foodservice operations. He is the author of a number of papers. He is currently teaching many courses, including The Basics of Tourism and Hotels, Hotel Service Management, Business Statistics, Marketing Management for Services, and Human Resources Management. He received his bachelor degree in tourism and hotels management from Menoufia University, Egypt, in 2009 and an MS degree in hotel studies from the University of Sadat City, Egypt, in 2013. His master’s thesis was titled “Introducing Lean Six Sigma to Achieve Continuous Service Improvement in Fast Food Restaurants.” Asmaa M. Marzouk, PhD Assistant Lecturer and PhD Researcher, Tourism Studies Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt. Asmaa M. Marzouk, PhD, is an assistant lecturer and a PhD researcher in the Tourism Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt. Over the past six years, she has taught a wide range of courses, including Tourism Management, Information and Communication Technologies in Tourism, Travel Agencies, Basics of Tourism and Hotels, and Tourism Marketing. Her research interests concentrate on labor issues, information and communication technologies in tourism, tourism management, and marketing. She published a number of research papers in information and communication technologies and labor issues. She graduated from the faculty of tourism and hotels at Menoufia University since 2010. She gained her MSc degree in tourism studies from the Sadat City, Egypt, in 2014, under the thesis title “The Impact of WiMAX on Developing Location-based Services in tourism.†|
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